Refund policy

1. Return & Replacement Policy

1.1 Replacement Eligibility

This item qualifies for a free replacement within 3 days of delivery if you receive:

  • A damaged product
  • A defective product
  • An incorrect item

If any of the above issues occur, please contact us within 3 days of delivery.

Replacement or Exchange Product Will Be Delivered within 4-5 Days

1.2 Open Box Video Requirement

If you receive a damaged or defective product, it is mandatory to record an open-box video while opening the parcel.

Please share the open box video and clear photos of the damaged product within 24 hours of delivery via email or WhatsApp.

This helps us verify the issue quickly and process the replacement faster.

1.3 Fragile Product Handling

Our lighting products are fragile decorative items. However, with many years of experience in professional packaging and secure shipping, we take every possible measure to ensure zero breakage during transit.

In the rare case that any part arrives damaged, please contact us immediately and we will send free replacement parts as soon as possible.

1.4 Return for Refund

Customers may request a return for a full refund within 3 days of delivery if the product is defective, damaged, or incorrect. Refund Will Be Credited  Within 7-8 Days in Original Source of Payment method.

The product must be returned in:

  • Original condition
  • Original manufacturer packaging
  • Brand outer box
  • MRP tags attached
  • User manual
  • All original accessories

Failure to return the product in original condition may result in rejection of the return request.

1.5 Return Shipping Process

Return pickup service may not be available in some locations.

In such cases:

  • Customers must send the product back via India Post or a reliable courier service.
  • The seller will bear one-way shipping charges.
  • The customer will bear return courier charges.

1.6 Size / Weight / Expectation Issues

Customers are requested to carefully review product specifications such as size, weight, and design before placing the order.

If a product is returned due to:

  • Size not as expected
  • Weight not as expected
  • Personal preference

Then the customer will be responsible for all courier charges.

1.7 Return Approval

Return eligibility will be determined after discussion with the customer, and the final decision will be made by Swanart.in.

2. Advance Payment & Cash on Delivery Policy

To ensure genuine orders and reduce fake COD bookings, Swanart follows a partial advance payment system.

2.1 Order Confirmation

Customers are required to pay 10% advance payment at the time of placing the order.

This confirms the order and allows us to begin processing, packaging, and shipping preparation.

2.2 Cash on Delivery Payment

The remaining 90% of the order value must be paid through Cash on Delivery (COD) when the parcel is delivered.

2.3 Non-Refundable Advance

The 10% advance payment is non-refundable in the following situations:

  • Customer refuses to accept the parcel
  • Parcel is returned due to customer unavailability
  • Customer cancels the order after shipment
  • Incorrect address or phone number provided by the customer

This advance helps cover shipping, packaging, and operational costs incurred in processing the order.

2.4 Order Acceptance

By placing an order and paying the 10% advance, the customer agrees to:

  • Accept the shipment
  • Pay the remaining 90% COD amount at delivery

2.5 Delivery Responsibility

Customers must ensure someone is available at the delivery address to receive the parcel and complete the Cash on Delivery payment.

3. Shipping Policy

3.1 Order Processing Time

Orders are processed and shipped within 0–7 business days after order confirmation.

Once the order is shipped, customers will receive a tracking link via email or message.

3.2 Shipping Methods

We use reliable courier partners to ensure safe and secure delivery across India.

Shipping options may include:

  • Standard shipping
  • Expedited shipping (where available)

Shipping time may vary depending on the customer's location.

3.3 Delivery Time

Estimated delivery times depend on the shipping destination.

Typical delivery timelines:

  • Metro cities: 3–5 business days
  • Other cities: 4–7 business days
  • Remote areas: 5–10 business days

3.4 Shipping Costs

Shipping costs may vary depending on:

  • Order value
  • Location
  • Courier service availability

Any applicable shipping charges will be shown at checkout.

3.5 Order Tracking

Once your order is dispatched, you will receive a tracking number that allows you to track the shipment online.

3.6 Incorrect Address

Customers must ensure the correct shipping address and contact number are entered while placing the order.

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect information.

3.7 Lost or Stolen Packages

Once the package is marked as delivered by the courier, Swanart will not be responsible for lost or stolen parcels.

Customers should contact the courier company directly in such cases.

4. Contact Information

For any questions, support requests, or return inquiries, please contact us:

Email: vejlani5abbas@gmail.com
Website: Swanart.in

We appreciate your understanding, trust, and support in helping us provide the best service possible.